The Privacy Notice below explains how we use information about you and the ways in which we protect your privacy.
Our Core Beliefs Regarding User Privacy And Data Protection
• User privacy and data protection are human rights
• We have a duty of care to the people within our data
• Data is a liability, it should only be collected and processed when absolutely necessary
• We loathe spam as much as you do!
• We will never sell, rent or otherwise distribute or make public your personal information
What is Personal Data?
Personal data means data which relates to a living individual who can be identified from that data, or from that data and other information which is in the possession of, or is likely to come into the possession of Essex and Thames Primary SCITT.
What Level of Personal Data is used?
Where necessary Essex and Thames Primary SCITT processes personal data to deliver our services effectively; where possible, the data that we process will be anonymised or pseudonymised.
Why we use personal information?
We may need to use some information about you to:
- deliver services and support to you;
- manage services;
- train workers;
- help investigate any worries or complaints you have about your services;
- keep track of spending on services;
- check the quality of services; and
- help with research and planning of new services
How can you access the information we hold about you?
We would normally expect to share what we record about you with you whenever we assess your needs or provide you with services. However, you also have the right to ask for all the information we have about you and your services. When we receive a request from you in writing, we must normally give you access to everything we have recorded about you. However, we will not let you see any parts of your record which contain:
- Confidential information about other people; or
- Information a care professional thinks will cause serious harm to your or someone else’s physical or mental wellbeing; or
- If we think that a crime may be prevented or found out by disclosing information to you.
This applies to paper and electronic records. If you ask us, we will also let others see your care record (except if one of the points above applies). If you cannot ask for your records in writing, we will make sure there are other ways you can apply.
How can you request correction of inaccurate information?
You should let us know if you disagree with something written on your file. You may not always be able to change or remove the information. However, we will correct factual inaccuracies and may include your comments in the records.
Please contact the office on 01268 570215 and ask to speak to the data officer if you would like to discuss this further.
How do we keep information secure?
We will take appropriate steps to make sure we hold records about you (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them. Our security includes:
- access controls on systems
- security training for all staff
How long do we keep your personal information?
We are currently updating our retention schedule which will explain the retention period for all information held by the SCITT.
You have the right to request that Essex and Thames Primary SCITT stop processing your personal data in relation to any service. However, if this request is approved this may cause delays or prevent us delivering a service to you. Where possible we will seek to comply with your request but we may need to hold or process information in connection with one or more of the SCITT’s legal functions.
Who will we share your personal information with?
We will not share your information with any third parties. Sometimes we have a legal duty to give information about people. This is only in the case of court orders. We may also share your personal information when we feel there is a good reason that is more important than protecting your confidentiality. This does not happen often, but we may share your information:
- for the detection and prevention of crime/fraudulent activity; or
- if there are serious risks to the public, our staff or to other professionals;
- to protect a child; or
- to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them.
The law does not allow us to share your information without your permission, unless there is proof that someone is at risk. This risk must be identified as being serious before we can go against your right to confidentiality. When we are worried about your physical safety or we feel that we need to take action to protect you from being harmed in other ways, we will discuss this with you and, if possible, get your permission to tell others about your situation. We may still share your information if we believe the risk to others is serious enough to do so. There may also be rare occasions when the risk to others is so great that we need to share the information straight away. If this is the case, we will make sure that we record the information we share and our reasons for doing so. We will let you know what we have done and why as soon as or if we think it is safe to do so.
Wherever possible we will only use anonymised, pseudonymised or de-personalised information. When using personal data for research purposes, the data will be anonymised to avoid the identification of an individual, unless consent has been given for the use of the personal data.
We do not sell personal information to any other organisation for the purposes of direct marketing.
Where can I get advice?
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Alternatively, visit ico.org.uk or email email@example.com.
Measuring website usage (Google Analytics)
We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
We also collect information on the number of times particular search terms are used and the number of failed searches. We use this information to improve access to the site and to identify gaps in the information content so we can plan appropriate expansion of the system.
Unless the law allows us to, we do not:
- share any of the information we collect about you with others
- use this information to identify individuals.
Third party cookies
We use videos from YouTube and feeds from other websites such as Facebook and Twitter. These third party websites place cookies on your device when watching or viewing these pages.
Below are links to their cookie policies:
You can stop cookies being downloaded onto your computer or other device by selecting the appropriate settings on your browser. If you do this, however, you may not be able to use the full functionality of this website.
There is more information about how to delete or stop using cookies on AboutCookies.org. If you wish, you can also opt out of being tracked by Google Analytics.
Further information on the use of personal information can be found at ico.org.uk